At Naba Jewelers, we proudly stand behind the quality, craftsmanship,
and timeless beauty of every piece we create. Most importantly, your satisfaction is our priority.
Whether you need a return, exchange, or ring resize, our policy is designed to be simple,
transparent, and customer-friendly.
We want you to love your jewelry. If your purchase isn’t exactly right,
we offer a straightforward return and exchange process for your peace of mind.
You have 90 days from the date of delivery to request a return or exchange.
This extended window allows you ample time to ensure your selection is perfect.
Eligible items may be returned for:
To qualify for a return or exchange, items must be:
Most standard pieces are eligible, including:
All items must meet the condition requirements.
Email our Customer Care Team at:
support@nabajewelers.com
Please include:
Our team will provide return authorization (RMA), detailed instructions,
and a prepaid shipping label (if applicable).
Securely pack your jewelry in its original packaging
and send it using the provided instructions.
Once received and inspected, refunds or credits are processed within
up to 14 business days.
We offer one complimentary resize for:
Resize range:
For resizing beyond one US size, additional charges may apply.
Feasibility depends on the ring design. In some cases,
resetting the stone into a new band may be recommended.
Email: support@nabajewelers.com
Include your order number and desired ring size.
At Naba Jewelers, we are committed to making your experience seamless — from purchase to after-sales support.
